Phone service out - repair is no show

My father's house phone has now been out a week.  It went out last Tuesday.  He tried to call service last Wednesday but was cut off after waiting an hour.  So I reported it over the internet  last  Thursday and requested a repairman.  Verizon scheduled repair for Monday, Oct 3 between 8 am and noon.  No repair man showed.  It is now Tuesday again. 

What are we supposed to do not?  It is impossible to get through to service and speak to a human being.  The status online shows "open."  

My father is 80 years old and he does have a cell phone but he doesn't use it very well.  He also has 2 hearing aids and they seem to work best with the house phone.    I have tried calling him on the cell and he seems to answer it and I hear background noise but I can't get him to hear me.  He ends up calling me back later, saying "were you trying to call?" 

I think it is ridiculous how difficult it is to report a phone problem to Verizon. 

Re: Phone service out - repair is no show
Moderator Emeritus

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.