Phone went from static to totally dead but, I still get call id on TV
aryder4
Newbie

On Friday our phones got very statically but, I still received calls and could call out. Then the phone read "line in use" busy. i picked up handset got static no tone. Could not call in nocalls out. Checked box outside No dial tone. The phone line still read busy. Call id still comes into our TV. I can see who is calling while watching TV but, no phone rings nor phone connection. Phone is dead.

what is the possible reasons?

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Telcoguru
Master - Level 1

It sounds like you have a short circuit somewhere which is knocking out the line.

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ElizabethS
Moderator Emeritus

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

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