Please Please - I need help from a Verizon Employee

My Verizon home telephone {edited for privacy} number and its messaging service were erroneously disconnected and the number was apparently taken over by another phone carrier (AT & T) on 6/28/2015. Through numerous calls to Verizon, the problem was acknowledged by various Verizon staff. Promised return calls by Verizon reps were never received. AT & T has told me it was their mistake but Verizon put my phone number on an account hold for 30 - 90 days.

Days and now over a week without a home phone has been very difficult for my family as I am responsible for an offsite disabled senior family member.

I have gone several hundred minutes over my allotted Verizon wireless cell minutes attempting to correct this problem. I have spoken to more than 20 individuals at Verizon over the past several days. Some have told me they cannot do anything.

Nothing has been corrected and no employee at Verizon will accept any responsibility.

I hope someome at Verizon cares about me as a consumer?

Can someone help me?

Thomas Nagle{edited for privacy}

1 Reply
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.