Poor Call Quality on FiOs Voice

Since October, incoming calls on my landline have had extremely poor quality. The incoming calls are broken up, and I can understand only every other word. The problem is intermittent but is now more frequent. A tech was at my house today and changed out the Fios box, but did not check the jacks in the house. The call quality was perfect for a while, and then it reverted back. I was previously told by a tech in October that it was my kitchen phone. I changed the phone, the cord, the jack -- no luck. Then it was suggested that I buy the wire maintenance agreement. The tech never came in the to check the wiring, so why am I paying for this service?

Does anyone know where to file a formal complaint before I go the NYS Attorney General?

1 Reply
Moderator Emeritus

Hi Blackstone_Dan,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.