Poor cutomer service

I was on the phone today waiting for customer service for over 50 minutes. From 1:05pm till 1:55pm. I am having a problem with a buzzing noise on my landline now for almost two weeks. 

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4 Replies
Specialist - Level 2

We just had a problem with our Digital Voice phone service. Our calls were garbled on our end, but the people we were talking to heard us fine.

We called Verizon and a nice tech tried to help us but was unable to do anything on his end.  He said we would have to have a technician come out.  He set the appoinrment for the next day.   The tech came out and serviced our phone, gave us his cell number in case we had further problems.

We could not be more pleased with the service.

We live in Parkville Md. 

In almost five years, we have had very few times when we were unsatisfied with the help we got.  Perhaps, we are just lucky in our area of the country.   

Enthusiast - Level 2
I feel you, there is no excuse for hold times at Verizon. I've even gone to the twitter service @verizonsupport that got me to a rep but that was as useless as the phone customer service. I've been waiting to get my new service repaired since march 2013 and have had to file FCC & BBB complaints still getting the worst customer service imaginable. First of all I moved my Internet and then was forced to get a landline( which is ridiculous and an attempt to make money by Verizon) and since that date have not been able to hear on the landline, and the Internet drops out whenever it wants. How long does it take to get through to a person to help you isn't the question anymore. My question is how many people does it take to make a simple repair issue into a tangled mess of " the right hand doesn't know what the left hand is doing".. I've talked to reps in the same day and they have no record of the call for repair that took place minutes before. I've had techs dispatched without my prior knowledge and I get home to a business card with no note explaining anything. Then you call to Verizon to find out the tech no accessed the trouble because no one was home to gain access. I've been trough 4months of this same scenario. I've been irate, demanded supervisors, called Customer Advocacy..and each made promises and even promised to contact me and assured me the trouble would be handled. I never even got a call back from anyone once I hung up I was back to calling and starting all over again. Meanwhile I received bills and email reminder to pay my bill on time. It's all about the money with Verizon, I suggest filing BBB and FCC complaints on every issue you're not getting timely resolutions. Also file FCC complaints on long hold times, they handle that too. The more people that file Verizon will be held accountable.
Customer Service Rep

Hi Apayincustumer,

We'll have to close your private case thread as we have yet to hear back from you for an extended period of time.

If you still require help, please reply in this thread  and we'll be more than happy to reopen your case.

Thank you,


Moderator Emeritus

Hi Apayincustumer,

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.