Poor repair response time
Enthusiast - Level 1

There is a landline phone service outage in my neighborhood effecting multiple customers, a couple that are disabled and at least one with a Life Alert System that connects to the landline service. We have called Verizon to report this outage on 7/13/17 and 7/14/17. On 7/14 we were told by the customer service representative that they would have a technician arrive by 4 P.M. so at 5 P.M. I called to check on the status of arrival and it now told me that the earliest time for someone to come out would be on Wednesday, the 19th. How disappointing for Verizon to have such little consideration for the people affected by this outage, but will still charge a full months billing to them. Is there anyway that someone knows to speed up this process... I think a complaint to the PA PUC in going to be forthcoming from all of us affected.

1 Reply
Moderator Emeritus


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