Poor repair response time
LLW2
Enthusiast - Level 1

There is a landline phone service outage in my neighborhood effecting multiple customers, a couple that are disabled and at least one with a Life Alert System that connects to the landline service. We have called Verizon to report this outage on 7/13/17 and 7/14/17. On 7/14 we were told by the customer service representative that they would have a technician arrive by 4 P.M. so at 5 P.M. I called to check on the status of arrival and it now told me that the earliest time for someone to come out would be on Wednesday, the 19th. How disappointing for Verizon to have such little consideration for the people affected by this outage, but will still charge a full months billing to them. Is there anyway that someone knows to speed up this process... I think a complaint to the PA PUC in going to be forthcoming from all of us affected.

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LawrenceC
Moderator Emeritus

Hi LLW,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.