Poor service

Hello.  I've been receiving degraded service for a month, and Verizon has been unable/unwilling to fix it.  I need contact info for a regional manager, VP or supervisor with some clout.  I've had 107 documented internet/cable/home phone failures in the last 10 days.  Two maintenance visits has resolved nothing.  The problem is a weak signal which has been traced to a source over a mile from my house.  At that point, the technician has turned it over to the home office for troubleshooting.  For $300 per month, you'd think the company would try to address the issues.  So, who has some clout?  I no longer want to speak with polite people from India, or sympathetic technicians.  What does it take to get access to the responsible VP?  (Also, I was informed that other homes in my area are suffering from the degraded signals as well).

1 Reply
Moderator Emeritus

Hi markkuck,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.