Porting Phone Number from AT&T

Verizon rewired the house with fiber and the conected the old number, after six weeks of failed attemps. I have a contract for triple play and the numbe appears in my Vios account. However ATT still clams that is their number. After exchanged e-mails with multiple reps at the Fios customer service, nobody has been able to exsplain the situation.

I must say that I expects such poor job by Verizon. I was with Comcast before and they are more expensive, but were very quick to resolve issues. And you couls always talk to a person. With verizon is impossible. My question here is, what type of legal recouse do I have. Is this something that I should brin to the Public Utilities REgulator?

Re: Porting Phone Number from AT&T
Moderator Emeritus

Hi 2544,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.