Porting a landline number from Time Warner to Verizon

I am trying to port my landline phone number with Time Warner to a Verizon landline.  Verizon tells me they cannot do it because the number was originally a Verizon number and they cannot switch back.  All the forum posts on this topic talk about once you file a complaint with the FCC, Verizon will port the number back for you.  Is there any easier way to work with Verizon before i have to go to the trouble of filing an FCC complaint?



Re: Porting a landline number from Time Warner to Verizon
Moderator Emeritus

Hi jschneid0909,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.