Porting a number from vonage to verizon - not working
vmkeel
Newbie

Hi All, In the past month i've also had trouble getting my number ported from vonage to verizon. First, I was told by a verizon rep that i needed to cancel my account with vonage which is WRONG, and seems to be a constant response as per the other posts that I've viewed. Than I go and cancel, and call back in and told that I need to have the account active. So I go back to Vonage re-activate my account, and ever since that I've have 3 CSR on the phone where i've given my info and they still have not been able to port the number. The last CSR person wasn't paying attention to detalis and entered the number wrong. Luckily, i stopped them from porting the wrong number. This has been a very frustrating experience which has led me to making arragenments to drop verizon completely and go elsewhere for internet and phone. Very dissappointing after being a Verizon customer since they were NJ Bell.

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LawrenceC
Moderator Emeritus

Hi vmkeel,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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vmkeel
Newbie

After 2 months and multiple orders my porting of my vonage number to verizon is still not complete   today i was promised that it would be done and the phone number is still active with vonage..   spint many hours and time calling verizon and each time the CSR gave differrent instructions.

EXTREMELY dissapointed.  

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