Porting landline from Optimum
Hay4
Enthusiast - Level 1

I just ordered new Fios Bundle and am trying to port my landline phone number with Optimum to a Verizon landline. While the rep was trying to be more than helpful she said Verizon cannot do it because the number was originally a Verizon number and they cannot switch back. All the forum posts on this topic talk about once you file a complaint with the FCC, Verizon will port the number back for you. Is there any easier way to work with Verizon before i have to go to the trouble of filing an FCC complaint?

I checked the number under the Verizon WIRELESS port link and said it was available to port. Don't understand what the issue is trying to keep it as my landline under Fios.   Any help would be appreciated. 

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kh-gary
Moderator Emeritus

Hi Hay,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.