Problem with not receiving phone calls
WilsonTay2017
Newbie

I have been on the phone with someone from Verizon since October 12th, 2017. I have had a restriction placed on my phone because they said they thought some fraudulent activity was going on. But once everything was cleared up the restriction is still on the phone. I can receive calls but I can't make any calls. Since October I have been going back and forth  once a week. I am at the point of cancelling my service. Every department I am transferred to tells me I should be credited and the I am on hold for over 45 minutes. This last time which was Wednesday November 15th, I was on hold for two hours and then hung up on.  I pay over $200.00 a month for services and I can't even make a call on my phone. It's ridiculous. If the restriction was placed on my phone it should be able to be removed the same way it was put on. If not I will be cancelling my entire service.

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LawrenceC
Moderator Emeritus

Hi WilsonTay2017,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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