Problem with the My Verizon app and voicemail
Enthusiast - Level 1

I've been using the My Fios app for years to retrieve voicemail.

With the sunsetting of the My Fios app, I installed My Verizon. But the My Verizon app does not recognize that I have voicemail; it prompts me to call a number to set things up from scratch. It does show my incoming calls, etc., but does not see that I have voicemail at all.

I contacted support and opened a ticket; after over a week of not doing anything or contacting me, they simply closed it.

Anyone have anything similar? 

1 Reply
Moderator Emeritus

Hi Scott_AR,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.