Problems with billing/profile after moving out of state: get credit balance refunded
Enthusiast - Level 2

I moved from PA to CO in July 2014. I have a credit balance of $52.83 from July 2014. I am not able to update my billing address to CO . Online message tells to call 1-800-verizon; when I do that, customer service just takes me in circles  (they start by saying they do not offer services in CO, and keeps transfering my calls from one person to the next and finally end up at the same place where I start with. Any help to resolve this is grately appreciated.  

I have continued with only email service (keeping email) now, and would like to continue that for few more months. That service has a different account number



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Re: Problems with billing/profile after moving out of state: get credit balance refunded
Moderator Emeritus

Hi naveen,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.