Refund Request for Verizon FIOS Orders
Enthusiast - Level 1

Dear Community,

I hope this message finds you well. I want to share my recent experience with Verizon and seek advice from this forum regarding a troubling situation.

In July 2023, I contacted Verizon to set up FIOS services for my residence in Framingham, MA. I encountered issues with the initial order, and due to a lack of information and assistance from Verizon's customer service, I had to place a second order.

The problem at hand is that I have made two separate payments for router deposits, and I have not received any clear information on the status of these payments or how to recover them. This situation is causing frustration and financial inconvenience.

I have reached out to Verizon's customer service multiple times, but I have spent several hours on calls with agents who could not provide a resolution. It's been a daunting experience, and I am at a loss for how to proceed.

If anyone has faced a similar issue or can provide advice on how to expedite the refund process, I would greatly appreciate your insights. Please share any relevant experiences or suggestions on this matter.

Thank you in advance for your help.



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Re: Refund Request for Verizon FIOS Orders

Hi @MrCuarter 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.