Repair Human
356nut
Enthusiast - Level 1

HTH does one contact a person at Verizon Telephone ??:

I have not had a dial tone for 3 months!   I have been through online troubleshooting many times and always end up being sent to a phone number.  That number has a multi-layer menu in a voice I cannot understand.

I have tried repair service number from an old paper phone book and that also is an incomprehensible voice.

I finally got to a web page that asked for name, SSN, Phone number, zip code, etc, that would not provide service for my phone number unless I provided the account number!!  Since I have automatic payment, I have no idea what my account number is.

I went to Verizon because AT&T provided such lousy service.  Verizon is worse.   I'm tired of complaining to all humans I can find who will listen and commiserate, and tell their own stories of Verizon's customer-nonservice,.  Now I need a human that can HELP.    OBTW   I have had MANY on line 'chats' but they provide no useful service.  

0 Likes
Re: Repair Human
gs0b
Community Leader
Community Leader

Three months is a long time to go without dial-tone.

You'll find 1-800-VERIZON listed on the verizon.com "contact us" page.

Yes, it has menus, however for a dial-tone issue you will get a real person.  I've used it with no issues.  If you're having trouble understanding the options, maybe another person can listen to them and help you.

Good Luck

Re: Repair Human
gudguy1
Enthusiast - Level 1

Wow, I thought my service today was bad but yours.... that takes the cake.

Good luck in getting something resolved out of this.

Yes, the online chats can be highly disgustingly disappointing....  And getting a human on the phone, it seems to have become more automated in the last few months to cut out the person.  While I was on hold to the correct number 800.837.4966 for 25 minutes on my last call, I finally got a recorded voice saying that the number I was calling (and on hold) listed above - was incorrect. The voice then gave me the same number to call and then disconnected.

Like I replied to web_lansdale, I wonder if it is a central office structural failure (that is, if you live in the DC region?).

But overall, bad service. We are {word filter avoidance} in getting better service as they take over smaller phone outfits and then merge together to, ahhh, give us better service.... I might start looking at T-Mobile..

0 Likes
Re: Repair Human
gudguy1
Enthusiast - Level 1

Thanks for your posting and insight but I've been in the telecommunications field for a very long time and I had problems getting through today - not sure if the staff is overloaded now (as it may have been for the original poster) or what....

0 Likes
Re: Repair Human
356nut
Enthusiast - Level 1

Haven't lived in DC for lo these many years.   Sadly, the sickness has spread at least as far as the LA area.

0 Likes
Re: Repair Human
356nut
Enthusiast - Level 1

Thanks for the good wishes, but I've used that number before, gotten a real person, who truly made an effort, but told me that there was nothing she could do to fix my problem. Told me to call a number, to which she connected me, which gave me a multi-layer voice menu that three or four levels down got so garbled (the voice) that I put in some numbers at random and got dropped.

0 Likes
Re: Repair Human
356nut
Enthusiast - Level 1

to gs0b

Tried 800-Verizon again, and kept pounding the 0 key.  Finally DID get to talk to a human and get a repair effort scheduled !!

0 Likes