I scheduled a repair of my landline a week ago.
This morning, I made a point of turning on my mobile (it it typically off) so I could get messages from Verizon, especially post-Irene.
No repairman showed up. No message about the appointment was received on my mobile.
Waited all morning for nothing.
Finally got a message at 6PM telling me my appointment was rescheduled for Friday.
The failure to notify me in advance of this change is unacceptable.
Received an email telling me to access a private message by clicking on an envelope on the upper right, but I don't see any such envelope. I'll try the 'private messages' header.
One more thing.
I checked the keep me signed in box, but I keep getting prompted to sign-in, again and again. Very annoying website.
Am using Safari on a Mac.
My Friday repair appointment, which was rescheduled from Monday, did not happen. Again no notification.
The repair overview shows a 13:00 commitment time that they did not honor. The detail shows a 17:00 commitment time which they did not honor.
Bad service. Unreliable website.
Did you ever hear anything else from them? Can they can give you more information when you call? My phone has been out since August 10th and still isn't fixed. I posted about this yesterday, but Verizon removed my post and sent me a private message that they forwarded to to another board that Verizon employees review. I noticed another post last night by someone who hasn't had FIOS service since August 9th. That was no longer on the board this morning as well and so was obviously removed by Verizon. I don't think we are alone.
They came out today for my repair and said there wasn't enough voltage from the pole to my house for my house phone and internet. Goodbye. OMG! Thats it. Goodbye. I have been trying to get them to forward my house calls to my cell for days now and they still can't figure out how to do it. I use Verizon WHY?
Everything with Verizon seems to automated...Customer service, repair even this verizon.com website.....Except the service tech who FINALLY gets to your house and then tells you "There's nothing he/she can do to help you....Switch to FIOS or Optimum Voice if you want service.
Read today's Newsday page A6 First column last paragraph according to John Bonomo Director of Media Relations....Sporadic problems (since the hurricane ??) . NO mention of a phone number (be nice to speak to a live person not a machine) or a web address ( which works as sporadically at best...At least for me).
Skim through the message board here.... Anybody read a positive comment or an "atta boy" to Verizon???
They must make a h-ll of a lot more $$$$ without the overhead of people taking care of their customers.
mty phone has been out for more than a month. no repair, they are doing nothing. they are not supporting copper lines, tryomg to sell everyone fios. i would like to know, can they be fined/
Since November 28th, my landline has not had a dial tone. The problem is a line that came down in the crawlspace. I had an appointment for today, December 10th. I was called on my cell to confirm the appointment. Today, I checked the order status to see that the repair man will arrive around 8 pm. As of 6 pm, my order status does not exist. I try to check on line and the response is "no pending orders." I have been home all day and no one has showed up or called. Another week or two without phone service and yet Verizon is still sending me phone bills! I have Comcast tv. How is Comcast phone? I know I get immediate service with them. I think it's ironic that the "elite" person, who scheduled my repair appointment, said "we do not want to lose you as a Verizon customer." I guess they changed their mind, since no one showed to help me or called to update me.
Hi kagie
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.
I just received an automated message from Verizon that they fixed my problem at the telephone pole at 6:45 pm yesterday. That is a LIE. No repairman ever showed up. The telephone pole is right outside my window and no truck or person was around there until 9 pm, when I finally closed my curtain. Plus, the phone line is still dead! Why do they lie and ignore landline owners? Why should I switch to Digital Voice with a company, who treats me so badly? If I change to Digital Voice, I am going to Comcast because they have always showed up for appointments and fixed my problems on the first try.
I don't understand how Verizon is in business. I have been without a dial tone or internet service for close to 3 weeks!!! In my case, they "apparently" show up and tell me the problem is solved yet ... no dial tone. I call to compain and get tossed from person to person for HOURS on end. Supervisors, when I get one, are completely ignorant and could care less. I don't know who I have to **bleep** off to get this corrected. I'm told there is no Headquarters to contact to complain to. Did you get your problem resolved? Any advise would be appreciated.
The technician showed today and found the problem outside with the cable. Two hours later, a cable splicer arrived and fixed the problem outside my house. Thank you!
Verizon is absolutely the worst company I've ever dealt with. I've called customer service 8 times now, to no avail. They don't understand the problem, can't correct the problem---zip. Now they say a repairman is coming on Tuesday, Dec. 20. Do you think tha I believe this person is going to arrive? I don't. I am taking a day off from work for this, too.
I just don't get it. Verizon Customer Service was recently spoofed on Saturday Night Live, and they make no improvements. I'm sure Comcast isn't that much better. However, when I called Comcast to install new service, they arrived. The trick is to go back and forth, and not have an email that is affiliated with a company. Too bad I set up Verizon as my email address, or I'd have gone elsewhere at the first blip of trouble.
If there's a problem on Tuesday, I'm simply going to call Comcast, and not PAY ANY OUTSTANDING BILLS TO VERIZONS. Try getting the money out of me, Verizon. I hope the company and {keep your posts courteous} go out of business. Y'all need to be stocking shelves somewhere. **bleep**.
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