Service Wrongly Disconnected by Technician
rsf68
Enthusiast - Level 1

On 4/8/23 a tech was preforming service at the building where my father's condo is in West Springfield, VA. The tech was not there for a service call for my father's unit. During the course of his time working at that building, the tech DISCONNECTED my father's service (he is paid 100% & never late). This is the SECOND time in 6 years that Verizon has WRONGFULLY DISCONNECTED his service.  His cell phone battery is dead & needs replaced, the man is 90 years old, has diabetes & a pace maker, and is WITHOUT 911 service because YOUR tech DISCONNECTED his service. I called on 4/8/23 to try to get this issue resolved and I was told the soonest a tech would be dispatched would be Tuesday afternoon,  4/11/2023. Verizon's competition says they can have their tech here to install their equipment on Monday afternoon. Verizon has REFUSED to accept any level of responsibility for the mistake their tech made. Verizon has made ZERO  good faith attempts to rectify the problem that Verizon created. When I contacted customer service, I got the run around for 45 minutes from someone that did nothing but patronize me.

This situation is unacceptable!

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LawrenceC
Moderator Emeritus

Hi rsf68,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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