Someone Please Help
PhoneHelp2
Newbie

I am running out of patience, truely I am.

I signed up for Fios - Internet, TV and Phone service. Four days ago Fios installed Internet and TV. One of the two phone numbers has been successfully transferred to Fios, we are still waiting for the second. Several calls to assist and several times I have been told it will be working by the end of the day, still nothing. I even had a supervior tell me he would personally call me two days ago and not one phone call from him either. I am hoping that the most recent supervisor doesnt lie to me and can deliver this Friday. I am so tired of being on hold for hours, being transferred to someone new to have to tell the whole story again to, over and over. No one seems to care. Is this really how to run a service?

I am then left with reaching out to the Verizon website like this one to vent my frustration. Who is listening anyone???

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3 Replies
imac-pok
Newbie

Put in a service call. I got the run around when trying to get my service installed. The tech was my saving grace. I was ready to pull the plug on Verizon.

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LawrenceC
Moderator Emeritus

Hi PhoneHelp,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Verizon_Support
Customer Service Rep

PhoneHelp,

We hadn't heard from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,

-Amanda_M

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