Suggestion: perform work when you say you will.
Unhappy-in-VA
Enthusiast - Level 2

This is something Verizon may not have thought of before: when you tell customers that the work will be done on a certain date, complete the work on that date.  Your customers will be much happier. 

Another idea: When customers call in to find out why the work hasn't been done, get it done right away not tomorrow.  Apparently, Verizon employees are trained to say that the work is in progress,  that it will be completed tomorrow, and that is all the information they can provide.  I have heard this narrative repeatedly by Verizon employees.

It took me three weeks and conversations with over 50 Verizon employees (not an exaggeration) to get phone service established at my address.  It took another week to get internet service set up.  Four times technicians did not show up for scheduled appointments.  Within two weeks of having my phone and internet service set up, it disappeared.  I have been without phone service for several days now and keep getting told that my order is a priority and the matter will be fixed tomorrow.

Labels (1)
0 Likes
Reply
4 Replies
ElizabethS
Moderator Emeritus

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

0 Likes
Reply
Unhappy-in-VA
Enthusiast - Level 2

Every communication I have with Verizon starts out with "Sorry...."  Unfortunately, in literally 95% of the cases, nothing is ever done.  Apology not accepted.

I am not interested in apologies.  I want service.  What is more, I now see that Verizon is billing me for home phone and internet service when both of those have been cut off because of technical problems on Verizon's end.

0 Likes
Reply
BethH3
Enthusiast - Level 2

All I can say is "good luck" to you.  I've had my Verizon bundle package for two years, and it has been two years of hell, almost on a monthly basis.  I called Friday to make sure my services were canceled on the expiration date but was lured back in by a "Retention Dept" specialist who gave me a great deal if I renewed.  She promised everything would work smoothly.  Two hours later, something in the "renewal order" triggered my landline phone service to shut down.  It's been off for almost four days.  Tech support just tells me that there is nothing wrong, yet I have no phone service.  I have 30 days to cancel and, as soon as I get my phone service back, or borrow a cell phone, I'm leaving Verizon for good.  Run while you still can.  You might pay a little more elsewhere, but you will never have this kind of problem from any company.  I was a Comcast customer for 15 years, and never had an issue that wasn't resolved politely and immediately.

0 Likes
Reply
Unhappy-in-VA
Enthusiast - Level 2

Thanks for your reply.  Unfortunately, Verizon has a monopoly in my area for landlines.  I am stuck with this worthless and poorly run company.  As soon as I get a chance to go elsewhere, I will.

0 Likes
Reply