Troubles setting up appointment to fix phone line.

My home-phone/land-line service has been out for two days, and I do not have a cell phone/alternative phone - Following the steps provided on the Verizon website setting up a repair ticket to fix my phone line, it requires me to answer a phone call to approve that the appointment is correct, giving me no other options such as email to acknowledge the appointment.  Is there an alternative way I can get this set up? Going through the verizon website I was unable to find the ability to contact a human in customer support, I need this back up and running as early as possible, and this is causing a major delay if I have no way to approve the appointment.