Unable to access bill online

No matter how hard I try I cannot access my phone bill.  After nearly two hours on the phone with Verizon customer support I got no results.  I log in and try to access my bill and it asks for pin.  I correctly insert pin and it tells me pin is not correct, request new pin.  I try that and it says "try later".  Later it says the same.  Verizon simply cannot help me 

1 Reply
Moderator Emeritus

Hi eric2005,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.