Unable to hear talking on incoming phone calls
Rick5472
Contributor - Level 2

I have been having problems with incoming phone calls.  The phone rings but I cannot hear the person on the other end. I have tried to call my home number from my work and my wife can hear the phone ring but she can't hear me talking on the other end.  I have also been having problems with my caller ID coming through on the TV STB.  When I run the troubleshooter it says to contact Verizon.  Could these issues be related?  I have FIOS service (phone, TV, internet).

Thanks in advance for helping solve this.

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CallanP
Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users.


It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via email or live chat at: http://www.verizon.com/contactus

Choose “Live Chat.

If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

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