Unable to hear talking on incoming phone calls
Contributor - Level 2

I have been having problems with incoming phone calls.  The phone rings but I cannot hear the person on the other end. I have tried to call my home number from my work and my wife can hear the phone ring but she can't hear me talking on the other end.  I have also been having problems with my caller ID coming through on the TV STB.  When I run the troubleshooter it says to contact Verizon.  Could these issues be related?  I have FIOS service (phone, TV, internet).

Thanks in advance for helping solve this.

1 Reply
Moderator Emeritus

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