Unable to port land # to another provider

Recently Verizon stopped copper phone line services in my building and required all move to fios. Contacted CS multiple times and gave me runarounds, different reps at different levels of competence gave different answers.  I try to port my land # to another provider because I don't want FiOS upgrade, and Verizon told me my account suspended because I didn't upgrade, so I have to do the upgrade first, then the new provider can do the transfer later on. What a joke Verizon. Now i'm stuck.

1 Reply
Moderator Emeritus

Hi skan,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.