Unresolved FIOS Residential phone issue

Five days of frustration with a minimum of one hour and a half wasted time on the phone with FIOS verizon residential customer service with no resolve.How hard is it to  transfer a telephone number which was originally issued by Verizon residential back to the present address? It appears that none of the departments from tech support, residential business and the customer support communicate effectively within the same company. Never going to recommend FIOS to any family or friends. Smh!

2 Replies
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Customer Service Rep

NoLongerAFan, due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you,