VCA Eligibility Requirements and Download Locations

[KaLin]

Please post any questions about eligibility for VCA and where to download here.

[MagicMan]

If you had it working before on another computer and you successfully logged into www.verizon.com/callassistant to download it again when you get the message to calll your office, I would try calling the VCA Help Desk at 1-888-483-5156.  They are dedicated to supporting VCA so should be able to help you through the reinstallation process.

[bellabella]

I have been trying to set up VCA for a while. On the website no calls are appearing. When I try to enter voicemail password I get file not found.

[sansinh]

Try UN-installing the VCA and re-installing it again and see if that will help.

[bellabella]

I unistalled the old version and installed the new version but no change. When I sign in to the website no calls and no voicemails appear and it won't let me set up the voicemail.

[MACE]

Here in NY, for the last year when I first signed up for VCA, I could always see incoming calls but not VoiceMail. This problem still exists today: when I try to set it up with the VM password I use on the phone, it states:

Error We are unable to sign in to your Voice Mail system due to either an invalid mailbox or Voice Mail passcode. Please check your mailbox and passcode by dialing into Voice Mail from your telephone. Then reset the passcode in the Voice Mail Retrieval Settings section. If this condition persists, please contact our Customer Support Center at 1-888-483-5156.

I guess I can try to fight the good battle with VCA CSS once again as last time I called them (months ago), they stated above was not yet available in NY...me thinks they lie!

BTW, tonight, I'm gonna try to setup CallerID via the STB to show up on TV....lets see how well that goes

[MACE]

Update:

I spoke with Dragan at VCA Customer Care...retrieval of Voice Mail msgs via Internet VCA is not available in all of NY, and for me, specifically in Westchester county, out of my local serving switch/CLLI code...no ETA 

He did however open a trouble ticket and sent it into Voice Mail Support to verify this via their switch...there is no communication between my voice mail box and their web servers at the moment, to allow me to get my VM msgs via the internet

[checkyourmirror]

I saw that an update for VCA Windows was released recently and the VCA Home Page has "New Enhanced VCA Features Coming Soon!" and the coming soon statement has been around for awhile. Any clue when coming soon will be actually here and we'll get MAC support?