VCA Eligibility Requirements and Download Locations
KaLin
Khoros Partner
Khoros Partner

Please post any questions about eligibility for VCA and where to download here.

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48 Replies
checkyourmirror

I saw that an update for VCA Windows was released recently and the VCA Home Page has "New Enhanced VCA Features Coming Soon!" and the coming soon statement has been around for awhile. Any clue when coming soon will be actually here and we'll get MAC support?

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bellabella
Newbie

I have been trying to set up VCA for a while. On the website no calls are appearing. When I try to enter voicemail password I get file not found.

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MACE
Newbie

Update:

I spoke with Dragan at VCA Customer Care...retrieval of Voice Mail msgs via Internet VCA is not available in all of NY, and for me, specifically in Westchester county, out of my local serving switch/CLLI code...no ETA 

He did however open a trouble ticket and sent it into Voice Mail Support to verify this via their switch...there is no communication between my voice mail box and their web servers at the moment, to allow me to get my VM msgs via the internet

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MACE
Newbie

Here in NY, for the last year when I first signed up for VCA, I could always see incoming calls but not VoiceMail. This problem still exists today: when I try to set it up with the VM password I use on the phone, it states:

Error We are unable to sign in to your Voice Mail system due to either an invalid mailbox or Voice Mail passcode. Please check your mailbox and passcode by dialing into Voice Mail from your telephone. Then reset the passcode in the Voice Mail Retrieval Settings section. If this condition persists, please contact our Customer Support Center at 1-888-483-5156.

I guess I can try to fight the good battle with VCA CSS once again as last time I called them (months ago), they stated above was not yet available in NY...me thinks they lie!

BTW, tonight, I'm gonna try to setup CallerID via the STB to show up on TV....lets see how well that goes

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bellabella
Newbie

I unistalled the old version and installed the new version but no change. When I sign in to the website no calls and no voicemails appear and it won't let me set up the voicemail.

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sansinh
Newbie

Try UN-installing the VCA and re-installing it again and see if that will help.

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BIOG
Newbie

I have "Windows 7 Ultimate" running on my computer. I just signed up for everything with "Verizon FIOS". I downloaded "Verizon Call Assistant"(VCA). It does not work well on my computer.

Things that do not work on desktop software:

Main tool bar at top:

Web Portal Option

Profile Option

Settings Option

Under "Advanced" Transparency Option

Feed Back Option

Help Option

Address Book Tool Bar:

Add Group Option

Contacts individual Click on Options:

Edit Option

Add Button at bottom of Contacts Window.

Call Logs Window:

Click on Contact, Then Edit Button

Click on Contact, The Add Button

Add Button at bottom of Window

Voice Mail Window:

(Pending, have not used, Yet.)

I guess, since "Windows 7" just came out, there has not been enough time to update VCA. Does anyone know when these Options will be available. Is this Beta Software?

Thanks

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ggma11261
Contributor - Level 3

I would like to just try VC A however everytime I try to download it - it brings me to a screen that tells me to call my local office .  I can't even begin the download let alone install it . I run win 7 prof 32 bit - I do have distinctive ring on my line (fios phone) but don't see what the problem is as other people with distinctive ring tell me it works for them.  So am confused - i used to have it on another computer that has since died  -  so guess I will have to wait a little longer to get it

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MagicMan
Contributor - Level 1

If you had it working before on another computer and you successfully logged into www.verizon.com/callassistant to download it again when you get the message to calll your office, I would try calling the VCA Help Desk at 1-888-483-5156.  They are dedicated to supporting VCA so should be able to help you through the reinstallation process.

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viafax999
Community Leader
Community Leader

Are you perhaps running the 64bit version?

When I saw your post I installed it on my win7 ultimate 32bit system and it appears to work OK - within the limits of the stuff that doesn't appear to do anuything under XP either.

The one bit that does seem screwed up under win7 is if you hover over the sidebar when it keeps popping up the toolbar and then reducing it until you mange to click the expand button at the bottom.

Have no idea what transparency is meant to do so assume it doesn't work in xp or win7

Is real annoying that you can only be logged on at one machine at a time and I can't work out any way to attach another userid to the telephone number.

Have not managed to get a caller id pop up to appear on xp or win7.

Is it a limitation that caller id on a tv does not work for an sd tv connected to an hd stb?

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QuantumFluxx
Newbie

Running 64-Bit Windows 7 Ultimate here. I have a few complaints about this software. I use this as part of my sidebar, everytime the computer reboots, the application "forgets" its position on the screen and resizes itself to fit the enitre right border of my screen, like an AIM buddy list (Running 1920x1200, so that's a pretty big border.)  I have to log into this thing everytime I reboot, I do not get pop-up notifications, and practically none of the controls work. I don't mind the "gadget-like" appearance, but all I really wanted was something that provided pop-up notifications IDing my incoming callers.

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BIOG
Newbie

Thank You for the feed back. I cannot believe Verizon would even make this software available in its present state. The concept is great, I really like the possibilities of the options. Very frustrating, there has to be a programmer out of work, they could hire to fix these problems.

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Justin46
Legend

@BIOG wrote:

Thank You for the feed back. I cannot believe Verizon would even make this software available in its present state. The concept is great, I really like the possibilities of the options. Very frustrating, there has to be a programmer out of work, they could hire to fix these problems.


Well, if they hired an out of work programmer to work on VCA, I firmly believe he or she would be the first programmer to ever work on the program. Smiley Very Happy I think I could do better in my sleep, and I don't think I have written a program since 2001 or 2002.....

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

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meyding
Newbie

Installed it a few days ago and all of the same issues on Win 7 Professional.

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Justin46
Legend

I have Windows 7 Home Premium and it doesn't work on that either. It is not that you are using Windows 7, Verizon has had plenty of time to make it work on 7 (7 Beta has been available for more than a year),  it is just a new and completely redesigned version of VCA and if it is even possible, it is worse than the original VCA and the first update that came out maybe a year or so ago. I don't think Verizon ever ran it on a PC anywhere in the world before they released it Smiley Mad

I have had VCA for about 1 1/2 years, the initial release actually worked pretty well for me, I got the pop-ups when the phone was about to ring, etc. Some people had lots of trouble with the first release, consuming lots of processor and memory, I didn't. The first update for me just didn't work at all, but apparently was ok for some people - strange. And now we have this new version, which to me is just awful. I installed it and like you I found virtually nothing worked. So I don't use VCA any more. But since I have Caller ID on TV now which gives me the pop-ups, and that was really all I cared about anyhow, I have a subscription to VCA only so Caller ID will work, but I don't use the PC program at all.

Do you really want the function of VCA on your PC? If you got it only for Caller ID on your TV, there is no need to run the PC client for that to work.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

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al7601
Newbie

when I check availability of tv caller id on my stb it states that I must subscribe to caller id which I already have. I'm in bergen county New Jersey which is north east jersey.  I've heard that I need VCA for the tv caller id to work but everytime I try to setup it forwards me to a page to select a bundled service, which I already have.  then if I go to account changes, there is no option for VCA any where. what gives?

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al7601
Newbie

Ok, I finally got it.  I'll start by saying that I've spent hours wasting my time with Verizon's horrible customer service.  Apparently no one knows what's going and I think I spoke with or chatted with every tech in every dept.  The only way I was able to get this done was by finding out from these forums that we can request VCA over the phone.  I told one of the techs this and he conferenced in someone from that dept who at first argued with us that it can't be done by her, so Verizon like.  After a 5 minute conference and the 2 Verizon techs from different depts going at it, she finally gave in and setup VCA for me over the phone.  2-3 days later I received an email to activate VCA and then viola, it worked.  FINALLY.   Once again, I thank only the other users of these forums for their tips because if I didn't know what to request, Verizon would of never figured it out.   Now the VCA works and so does the tv caller id.   

good luck everyone.

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ElizabethS
Moderator Emeritus

I'm glad it was resolved. Please feel free to mark the most useful answer as your "solution", and give kudos to anyone who helped along the way.

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mcorbo
Contributor - Level 2

Having the exact same problem here.  Not even sure if I need to have call assistant as I already have iobi.

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e654562
Newbie
I am having a similar issue.. and here is what I found out today.. you cannot have CALL WAITING CALLER ID. According to the guy I was IM'ing at FIOS tech support you must have them remove the call waiting caller id and just have basic caller id. If anyone else can confirm this that would be a great help.
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