VCA Installation Issues
KaLin
Khoros Partner
Khoros Partner

Please post your issues with installation of Verizon Call Assistant here.

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TomH121
Community Leader
Community Leader

Have Call Assistant on my iPad

Tried to download Desktop VCA software

got this message

Safari cannot download this file

Is there a workaround solution ?

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TomH121
Community Leader
Community Leader

Does anyone else have the same problem ?

Were you able to solve it ?

Moderator says only peers can help not VZ.

A + or - reply would be appreciated.

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TomH121
Community Leader
Community Leader

Answered my own question

Desktop VCA Software can only be used wth

Windows XP,2000 and Windows Vista

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TomH121
Community Leader
Community Leader

My Desktop runs on  Windows XP and Desktop VCA Software works perfectly.

My iPhone shows me whose calling.(Verizon Carrier Version 14.1)

I can access VCA on my iPad but I can't download the Desktop VCA software to "see" Caller ID

Is this "fix" in the works?

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shortcircuit
Newbie

Can you help me? I had VCA on my work desktop then it stopped working. Now I just keep getting "unable to sign in". I deleted the program and now can't find the download to try to reinstall VCA.

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rocster2
Newbie

Well, you asked for issues, when is there going to be a reply?

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BoBraxton1
Newbie

cross posting. Telephone sets do not ring on incoming calls. Depending on the setting, it goes to voice message box. FiOS installed Thursday, continuing problem as of Sunday afternoon. Virginia

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BernardSamson
Newbie

After downloading this program and launching it,

I am prompted to "Click Next to continue", unfortunately both

buttons on the bottom of the window are grayed out, without any text, disabled.

My OS is Windows Vista x64.

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lfmeadow1
Newbie

I have exactly the same problem. Guess it's time to go to Windows 7 (planned to anyway, this is a good excuse).

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mopzo
Enthusiast - Level 3

@lfmeadow wrote:

I have exactly the same problem. Guess it's time to go to Windows 7 (planned to anyway, this is a good excuse).


Apparently VCA does not support 64 bit...But don't take my word for it.

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tns2
Community Leader
Community Leader

@mopzo wrote:

@lfmeadow wrote:

I have exactly the same problem. Guess it's time to go to Windows 7 (planned to anyway, this is a good excuse).


Apparently VCA does not support 64 bit...But don't take my word for it.



The then current version worked fine on Vista x64 when I had it and on Windows 7 x64.  Did not work on XP x64.

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namtrem
Newbie

I can access VCA via the web; however it does not list my recent received calls. As for the desktop download... I've downloaded the app and have run it to the point where I login. At this point, I assume it connects to something, but the status is listed as "Offline."

Do these issues have anything to do with the Verizon sale of rural landline accounts to Frontier? I'm fairly new to Verizon (1 month) and so far have not been impressed with their tools.

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diveb8
Newbie

I can login to VCA on the WEB but using the same userid and password I get login failed when I use the PC software.

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Kluge
Enthusiast - Level 1

The exact same thing is happening for me too...  The "I forgot my password" link on the login window was a broken link too... Upgraded the VCA software to the newest version, found the right web page to change my VCA password, still only able to log in via the web site, but not the VCA client software.  Hopefully they'll have it fixed very soon.

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mnorce
Newbie

I am getting the same problem!  I tried calling and changing my password.  I have verified the password is correct.  It works online but is DOG slow.  I am guessing some sort of port issue.  Any responses to this issue?

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douglas9x
Newbie
Uninstalled my previous version of Call Assistant. When i try and download the new version all i get is the Command Prompt window. Can't seem to get to the download itself. Sign in to call assistant online without problems. Have downloaded it on previous times without problems. Now have run into this problem. Any input appreciated.
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MissingVCA
Newbie

I recently had to swap my laptop harddrive from one laptop to another.  Every since then, I can't get VCA to load.  I've uninstalled and reinstalled, I've "repaired", I've cleared what I can find from the registry and still nothing.  I double click the icon to load it starts, puts the icon in the systray and freezes.  After a minute, all boxes close and the icon disappears from the systray.

I've called support and they say they can't help, because it works online and they don't support the desktop client.  I spent 2 hours with my laptop support and they couldn't find any reason why this wouldn't load.  Anyone else have this problem or have any ideas?

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abisdabis1
Enthusiast - Level 2

I have the same exact issue on my laptop.  I am running XP SP 3.  When I go to the online app everything works OK except the voice mail piece.  The app states that I do not have voice mail set up but I definitely do.  Please let me know if you figure this out.

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