VCA Registration Issues
KaLin
Khoros Partner
Khoros Partner

Please post any issues you're having registering Verizon Call Assistant here.

0 Likes
Reply
42 Replies
Mayimbe007
Enthusiast - Level 2
I have tried to add the service using the link from the my verizon.com page and it just puts me "Make Changes to your Existing Service" Screen.  At which point I click on the Add to Your account "Calling Features".  That brings me to "Customize your Phone Service" Screen which has no additional features selectable.  I have voice mail with them so I know I qualify for the service.  I have spent the past 2 days being bounced around through different departments at Verizon all who were unable to assist.  I love their service but their customer service is atrocious!  I am seriously considering going back to cable where they were able to get things done when a customer calls.  Anyone have any insight or comments it would be appreciated.
0 Likes
Reply
Angelamou
Newbie
I thought I was the only one not getting things done through customer service! I have had the exact same problem,I have been trying to activate call assistant for 1 week now and I also get bounced to 4 different people.It is so frustrating! I too think I want to go back to Comcast this is ridiculous! Noone knows what to do so I have been on hold for 30 min at a time and then forworded to another person who has no idea what to do and so on!
0 Likes
Reply
Mayimbe007
Enthusiast - Level 2
Here is an update on my never ending journey to add the service.  I ended up calling the ecenter early in the morning (before 9 AM) and waited for about 10 minutes before I got an operator.  When I got through to her she was quite helpful and told me the problem was actually with a Call Assistant Server and to try add the service later the next day... I also used the following link to submit a trouble ticket with the ecenter: https://www22.verizon.com/foryourhome/ContactUs/contactus_email_form.aspx  which to my surprise someone responded today and said that they would add the service for me.  Let's see how that goes.....
0 Likes
Reply
Mayimbe007
Enthusiast - Level 2
So on Friday I got an email confirming the addition of the service to my account.  As of today I logged in and it is working.  So submitting a ticket online for the ecenter does take some time but does work.
0 Likes
Reply
Angelamou
Newbie

I have sent in a request to install and activate call assistance but I received an e-mail saying that they couldn't get a hold of me and to call the ecenter,I can't tell you how many times I have done that and noone knows how to help me,I end up somewhere in India talking to someone who has no idea how to speak English.Why can't they just fix it I don't think I want to put myself through that again.

0 Likes
Reply
VTFan
Newbie

Before we got the Fios bundle, we had Vonage for home phone service.  I really liked Vonage and all of the features it provided.  I read about Call Assistant and assumed I would be getting virtually the same services once we switched.  However, the "We cannot process your request.  Call your local Verizon business office" error message on the Call Assistant web page got pretty annoying after 2 weeks.  After battling with customer service like you folks, I finally talked to someone that told me Call Assistant was not available to me because I have fiber-optic lines instead of copper.  The techs at the eCenter, which I called multiple times, should know something as basic as that, in my opinion.  Essentially, getting Fios gave me an upgrade from Cox (cable and internet) but a downgrade from Vonage (as far as services).

The only thing available to me now is having our home voice mail send me a text message when we get a new voice mail message.  I haven't tried it yet but it's pretty disappointing that that's all I get after being so happy with Vonage.  If I'd known what was truly going to be available to me before I switched, I would have stayed with Vonage and just gotten Fios internet and cable.  And I could have kept my old phone number.

0 Likes
Reply
Mott01
Newbie

Just read your item about VZ Assistan t list in 2009 did you every get any help or are you like me in 2011 still trying to get someone to help

0 Likes
Reply
tootsie
Newbie

I have tried repeatedly to activate the VZ call assistant as shown online in "my verizon" page. Online access does not work and local biz offc in NY is not familiar. After two lenghty chat sessions and a transfer to FIOS tech support in Dallas, another rep,via e-mail, now tells me that my local switch (DMS-100, I think) does not support this feature. Any have any info on this feature?

0 Likes
Reply
Bob_Robertson
Specialist - Level 1

More than likely if it doesn't work, and hasn't worked, and hasn't been able to be made to work.... and a Verizon Tech advised that it will not work because of the particular hardware you are hooked up to in the central office does not work with that feature.... That is probably the case....

I do not think another verizon user, would be able to shed any more light on the subject....

But feel free to contact Verizon Call Assistant support at 1-888-483-5156.... Perhaps they have the magic button.... But given the circumstances, I doubt it.

Good Luck

Troduds
Newbie
     Live Chat Transcript It was a pleasure to assist you. Your chat session has ended. Thank You.   Your chat ID number is 04301213151.  Please select Exit to close this window.      Exit A Verizon Service Representative will be with you shortly. Thank you. Agent Aryan has joined. Aryan : Chat ID for this session is 04301213151. Aryan: Hello. Thank you for choosing Verizon and visiting our Verizon chat service. I would be happy to help you place your order. For quality and security purposes, your session is recorded and may be monitored or reviewed. Please do not provide sensitive information such as social security, bank account or credit card numbers to the chat agent. May we view your account information, including the services you subscribe to, to assist you during this chat with respect to available Verizon products and services? You may deny us permission, which will have no effect on your current services. Under federal law, it is your right and our duty to protect your account information. May I have permission to review your account? You(21:43:59): Yes Aryan(21:44:10): Thank you. How may I assist you today? You(21:44:27): Cx my land line. 4104651047. Please Aryan(21:45:08): I apologize, I being online chat rep, do not have privilege to call my customer's. Please go ahead with your queries on the chat. You(21:46:27): Cx my land line Aryan(21:47:23): You will need to contact our business office to disconnect your home phone service, as it can not be done online. We are from online sales department, and do not have access to your account. Aryan(21:47:33): Let me assist you with the number of our business office. Aryan(21:47:45): You may please call The Local Verizon Business Office at 1-800 VERIZON (1-800-837-4966) between 8:00 AM and 9:00 PM EST from Monday to Friday. You may please call The Local Verizon Business Office at 1-800 VERIZON (1-800-837-4966) between 9:00 AM and 5:00 PM EST for Saturday. You(21:50:43): Typical...Verizon. Technology, yet no support. AT&T I hear or comcast is going that extra mile. Tell your supervisor to call me. 9 am Thanks Aryan ( are you in the USA or call center in India)? You(21:51:20): good night. Thanks for all you help Aryan(21:52:09): It was my pleasure assisting you today. If you have any additional questions, please do not hesitate to contact us again. Thank you for choosing Verizon. Have a nice day. Your session is now closed. Thank you, have a nice day.   No help." as always      Privacy Policy | © 2012 Verizon
0 Likes
Reply
techmasterflash
Contributor - Level 1

E-Center didn't even know what I was talking about, then they told me they would look into it and call me back. . . .that was one week ago. Anyone have any luck signing up for the Call Assistant with their verizon.com login username and password. I get a please call the business office. Of course the business office can't sign you up. Only the E-Center can deal with the issue. 

0 Likes
Reply
Oldhottie
Newbie

I've been trying to do the same for months! They keep sending that little teaser with my bills but I can't seem to find anyone at Verizon who knows their fanny from a hot rock!

0 Likes
Reply
viafax999
Community Leader
Community Leader

I don't feel so bad now as I've only been trying a week!!

Appears to be impossible to order it as no matter what I do it just keeps presenting me with the TV bundles that are available.  Maybe if I ordered TV it would ten allow me to get there.

0 Likes
Reply
viafax999
Community Leader
Community Leader

Finally received a message saying my call assistant sign up was accepted and that I should activate it.  I get to the point of entering Userid and password and I get a message saying

We are experiencing a delay in setting up your account. Please try again later

Is this normal and if so how long does one have to wait normally?

Would like to get this resolved as soon as possible as I believe this is a prerequisite for getting caller id on TV to work.

0 Likes
Reply
viafax999
Community Leader
Community Leader

This message in the FIOS TV Technical Assistance forum probably explains what happened but not why it appears to be impossible to for me to sign up for VCA

http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Caller-ID-questions/m-p/135735#M16811

0 Likes
Reply
viafax999
Community Leader
Community Leader

I've managed to get Tech Support to manually activate my account and add my userid to it - the automatic adding of the userid which didn't occur was why I couldn't  activate it.

Now after logging on to the Call Assistant section am trying to download the software and it just sits there for ever downloading nothing.

Anybody have a copy of the Call Assistant software installer, It's apparently called    

 NVerizonCallAssistant.exe 

0 Likes
Reply
viafax999
Community Leader
Community Leader

Finally managed to get the download to run and get VCA installed

Everything works great

Caller ID now appearing on TVs and PCs with no problems

0 Likes
Reply
Bishop06
Newbie

I want to see my land line calls on line.  I went thru the steps to get the call assistant activated last week. It is still not active. Shows 90% processed.  How long does this take? I think this is a little ridiculous.

0 Likes
Reply
TheGreatOne
Master - Level 1

@Bishop06 wrote:

I want to see my land line calls on line.  I went thru the steps to get the call assistant activated last week. It is still not active. Shows 90% processed.  How long does this take? I think this is a little ridiculous.


The system has up to 24 hour delay.

0 Likes
Reply
BARTONATOR
Newbie

I too am unable to get anyone at Verizon to help me with my VCA registration. I registered and they emailed me saying my order had been fulfilled but when I log in it says I'm not registered. If I then try to reister it says "you already have it" and it is listed amongst my services.

Kind of ironic that an assistant needs assistance!

In Vonage it took me about 5mins to configure forwarding my voice mails to my email (what I really want out of this VCA).

I'm just amazed at how few people seem to have heard of this on the customer service side.

I'm sure if I could get my hands on the client I would be able to resolve this in about 2 minutes.

0 Likes
Reply