VCA Software/Upgrade Issues
KaLin
Khoros Partner
Khoros Partner

Please post any software issue or problems upgrading VCA here.

71 Replies
WETWHISTLE
Enthusiast - Level 2

Does anyone else think the new version of the Verizon Call Assistant is horrible? I downloaded it yesterday, and it sucks. It's not listing any of my calls or voicemails. What is the point then?!

I want the old one back.

Melvin
Enthusiast - Level 1

I'm experiencing the same issues. I can't see when a call is coming in or listen to my VM. Whenever I try accessing my VM, I keep getting the message "Please wait until your status is online." I got no clue what that means - as I am already online - and I have no one @ Verizon I can call in to find out what's going on Smiley Mad

Not sure why they changed something that was working just fine for this frustrating version!!???

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Justin46
Legend

Have either of you called the VCA hotline? If not, why not? That is the proper way to report a problem with VCA.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

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Melvin
Enthusiast - Level 1

Justin,


The only number I knew to call was (800) VER-IZON. I did indeed contact them in attempt to find out what's going on, but no one there seemed to have ever heard of call assistant.


I did spend some time in attempt to get a phone number where I could speak with some one that actually knew what I was refering to. Eventually my search brought me to this forum, which I was previously unaware of.


It may be a good suggestion for the VCA tech support to publicize their specific contact number in a way which makes it easier for us regular folks to find. (Perhaps in the Help Menu in the software program itself..)

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Justin46
Legend

@Melvin wrote:

Justin,


The only number I knew to call was (800) VER-IZON. I did indeed contact them in attempt to find out what's going on, but no one there seemed to have ever heard of call assistant.


I did spend some time in attempt to get a phone number where I could speak with some one that actually knew what I was refering to. Eventually my search brought me to this forum, which I was previously unaware of.


It may be a good suggestion for the VCA tech support to publicize their specific contact number in a way which makes it easier for us regular folks to find. (Perhaps in the Help Menu in the software program itself..)


Well, when you go to the VCA home page

https://www22.verizon.com/callassistant/

after you log in, right there on the right side is the phone number for the VCA Help Desk. Don't know how much more they can do. Plus if you look at the Verizon Contacts page I created long ago here on the forums the phone number is there also:

http://forums.verizon.com/t5/My-Verizon-My-Account/Verizon-Contacts/m-p/9528

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

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ClearLeaf
Newbie

{please keep your posts courteous} I have the same problem. The new VCA is awful. Verizon should be embarrassed to say the least.

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Sharrie
Newbie

I'm quite certain any post for a company that says keep your posts appropriate sums it all up.  Customer service is beyond horrible!!!!!!!!!  Vonage...I must bow to you and am so sorry that I left you.

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ak46
Enthusiast - Level 3

Not only horrible, just plain terrible.  Even if you turn off sidebar functionality it still pops in front when your mouse hits the side of the screen where the sidebar would be.  Thankfully I had the old version installer still on my machine.  Wow...and I thought the old version was a bit of a joke.  Verizon either needs to hire a programmer or consultant that has a clue or just throw in the towel and call it an unsupported feature of being a Verizon phone customer.

-A

Justin46
Legend

@ak wrote:

Not only horrible, just plain terrible.  Even if you turn off sidebar functionality it still pops in front when your mouse hits the side of the screen where the sidebar would be.  Thankfully I had the old version installer still on my machine.  Wow...and I thought the old version was a bit of a joke.  Verizon either needs to hire a programmer or consultant that has a clue or just throw in the towel and call it an unsupported feature of being a Verizon phone customer.

-A


I have to agree with most of what you say, the new version is pretty bad. And the new client doesn't even seem to include some of the stuff they have said on the VCA website was coming "soon." The one thing you say that I have not experienced is the sidebar popping up after being disabled, that does not happen for me (Windows 7, maybe that makes a difference).

Fortunately I have Caller ID on TV here in North Texas so I really don't need the VCA client running Smiley Very Happy

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

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ak46
Enthusiast - Level 3
Running Windows 7 Ultimate (32 bit). Although I tried logging out and back in, I didn't reboot. Even if it didn't pop-up with sidebar disabled, the screen layout is totally user unfriendly, does not remember window size or position, and lacks the ability to save the password and automatically log in (like the old version did). -A
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Melvin
Enthusiast - Level 1

For the record, I was originally unaware of both this Forum and the VCA website. My search for help brought me to this forum first, where I found someone else that was as frustrated as me at that time.


After my first posting I did indeed find the proper website, but after several attempts at gaining access to no avail, it became apparent that the VCA site was also not functioning properly. [Btw, I also don't believe Justin's "Contact page" will realistically help most customer's who will never know how to find it..]


I will therefore reiterate my prior suggestion to include the relevant contact info directly within the program.

I'm not sure why the VCA staff would not want to make things more user-friendly in case us regular folks experience a problemn???


Thank You.

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TVee
Newbie

So?  Has anyone figured out yet how to delete this new awful, non-functioning version and replace it with the old one?   I still had the old program download version on my computer and tried to install it - but all it gave me was two shortcuts and sign-ins leading to the same awful new version.   I'm afraid to totally delete it first, for fear of losing my entire addressbook.   HELP!

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TVee
Newbie

After the usual frustrating runaround on the Verizon website (blank stares from automated online assistant), non-functioning chat assistant (unavailable "today"), and no option to send an email (every time I tried to fill out the fields on the request-for-tech-assistance page, I was bounced to the online, no-human-contact sites) -    Smiley Mad   -  I went back to square one.  Me.

Fortunately I still had the old 2.7.55 download file on my computer.  I gingerly deleted the new, non-functioning, non-user-friendly version 2.7.70 from my computer (praying that I did not lose my entire address book), and reinstalled the trusty old 2.7.55.  

Note to Verizon ....  Smiley Tongue     Please let us know when you have a new, improved, functional version of the Verizon Call Assistant (VCA).  

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tangible
Newbie

Similar problems to others at first, but now it seems to allow me in.

I did find a user guide for Verizon Call Assistant online, but it talks about the "Netscape browser" (but not Firefox), and support for Outlook 98 and 2000 (but not 2003 or 2007). I'm assuming this is a version of the guide from many years ago. Is there a more up to date guide?

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Justin46
Legend

Here is a link to the most up to date version of the VCA User Guide:

https://www22.verizon.com/callassistant/documents/userguide.pdf

This one contains graphics showing the brand new PC client just released so it is definitely the most up to date (but it still does mention Netscape Smiley Sad )

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

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thompa
Newbie

Hi,

I have been using the latest Call Assistant since it was intoduced.. but am finding the way taht it pops up very annoying and wanted to change the way that it works.

Windows has scroll bars on the right side of a window.. and when I try to scroll down longer pages tahn will fit on the screen, up pops VCA!

When I try to enter 'Settings' from the top line drop down, nothing happens. Nothing happens when clicking on 'Web Portal', 'Profile', 'Settings', 'Feedback' and 'Help'. Add widgets works as does 'Theme Settings' and 'About'.

I assume that VCA should integrate with my browser - Firefox 3.5.6..

Can anyone help?

thanks in anticipation

Allan

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MagicMan
Contributor - Level 1

When the applicaition is 'tucked away' on the right,  you will see the Call assistant 'tab'.   This tab has, going from the bottom to top, the # of Voicemails, # incomings and an open lock.  Click on the lock to lock it from automatically popping out.  (yeah, I know, real intuitive).  It will now lock it so whenever you scroll on the right side, it will no longer pop-out. 

If you lock it and want it to pop out to see something, must click on the double arrows at the bottom of the tab and it will pop until you minimize it.

Hope this helps,

MM

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jwh21236
Newbie

Is anyone having serious graphics issues with the new version?? I am getting odd little horizontal lines all through the real-time display and they actually bleen off of the display to the desktop?? Anyone experienceing this??

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PhilGold
Newbie

I just called the Help Center number (which by the way is 1-888-483-5156).  You press 1 for verizon call assistant and the first thing you hear is a message telling you that they are aware of the problem and working on a solution.  I know that companies often put out buggy software, but putting one non-working software and then telling you that they are working on the problem is horrible.  Why not just roll everyone back to the older version.

Phil Goldwasser

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ITGuy
Newbie

Wow.  Thank Goodness for this site.   Not that it will help those that previously "upgraded" to the new version.    But having read this when I was out of town this week and before I logged into VCA,   I knew NOT to select the option to "upgrade".    And I am SURE that I WOULD HAVE,  had I not read this in advance.   I know it doesn't help, but Thanks Guys for posting here for others to see this.    

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