VCA Software/Upgrade Issues
KaLin
Khoros Partner
Khoros Partner

Please post any software issue or problems upgrading VCA here.

71 Replies
LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Hubrisnxs
Legend
http://kb.mozillazine.org/Firewalls

Here is a good site that gives general walk throughs on how to add programs to the worlds most popular firewalls.

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JustaGuy
Contributor - Level 2

In order to use/manage call assistant via Web Access do you need to install call assistant software on your PC. 

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Justin46
Legend

@JustaGuy wrote:

In order to use/manage call assistant via Web Access do you need to install call assistant software on your PC. 


No.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

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JustaGuy
Contributor - Level 2

Thank you.  I'm using Win7 64bit and from reading these posts, instaling it on my PC doesn't seem to be a good idea.

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Hubrisnxs
Legend
The only way that I know how to get it to work is to do two things.

1. You have to run it in compatability mode for win.xp sp2.
2. You have to make sure that vzcallassistant.exe is added to your firewalls programs exception list.
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ElizabethS
Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users. For help with Verizon products or services, you should seek assistance via live chat or email at: http://www.verizon.com/contactus

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Jim-M
Newbie

Elizabeth,

Thank you for your suggestion.  Unfortunately, no resolution to either the immediate or ongoing problems have been offered via that channel.  As a Verizon employee and moderator on this board, what is your suggestion as to the next steps to take in resolving these long time problems?

Thanks, Jim

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ElizabethS
Moderator Emeritus

I apologize, but unfortunately we cannot answer that question. A forum moderator’s job is to maintain the forum itself, so we are typically unable to provide support information for products or services.



Regards,
ElizabethS

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viafax999
Community Leader
Community Leader

Perhaps it's time to back out of Version 2.7.79 which was obviously nevber QA'd and go back to the previous version which did somewhat work.

I actually had 2.7.79 working up to the last few days and as of today it now appears to be totally dead again, or perhaps it's just the servers that are gone away?

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wppfeiff
Newbie

After upgrading to version 2.7.79 of Call Assistant on my PC, the status remains "Offline" and I am no longer getting any information on incoming calls.  I tried de-installing Call Assistant, rebooting my PC and installing 2.7.79 of Call Assistant on my PC, but it is still "Offline".  I am able to see my calls on the Verizon Call Assistant web site, but none of the information is getting downloaded to my PC.

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Jim-M
Newbie

This is a Bug report, not an installation problem.  Please do not merge with the likely ignored "sticky" threads.

Factual section first...Editorial follows

The latest version (2.7.79), which was a forced upgrade, fixed a couple of things I will note.  But, after a couple of days of trying to use it, I see a major bug which makes it essentially unusable.

Factual

The good...

1.  Your password, not just User ID, is remembered from session to session.  I just wish it would offer an auto log-in option.

2.  The prior version, at least under my Win-7 64 bit, would just ignore certain menu selections such as "settings", "Profile", "Help", etc...  even when run in 32 bit XP mode.  This appears to be fixed.

The bad...

1.  When I upgraded and the program opened, I got a "sign in failed" popup window.  I double, triple, quadruple checked my entries....Same result

Note, when you get that error, the program does not return you to the sign on screen to retry.  You actually have to exit the software and restart to get back to the logon screen.  Although, it seems to be trying to log on in the background but there is no visual indication of that.

I then rebooted thinking that maybe the program needed it to function.  No go at first....Then after about the fifth try, it actually connected....and stayed connected for maybe 30 minutes.  Then back to the same "sign in failed" popup error.

I got home from work this evening and there were 60 plus (I stopped counting) stacked popup error windows on my screen.  As I type this, I have three new ones. 

The status at the bottom of the interface says "Online" with my phone number.  Calling from my cell phone, it sometimes works and sometimes doesn't.  My attempt just now did work..AND popped up another  "sign in failed" message!

Before anyone jumps to the conclusion that this is an individual problem, let me say that I googled "Verizon Call Assistant 2.7.79" and found multiple reports of the exact same issues.  Further, I am "semi-pro" at computers/internet/networking stuff beginning from running a dial up BBS on a TRS-80 Model 1, WAY back when!  I know what I am doing and this is a software bug/problem, not a user or installation issue.

To summarize the factual section, VCA continues to be a bug filled program even after going through multiple, and infrequent,  revisions.  I have no view of the development and testing process verizon uses.  But it appears to fail any professional or commercial standard a reasonable person would measure it by.

Editorial Section

I was a former IOBI user.  It generally worked and had more features than VCA.  But it was never upgraded.  The only change was the slowly disappearing "Coming Soon" feature set constantly promised on the website.  I finally invested a few hours on the phone listening to people say "IOBI?? what's that??" and "Call Assistant who??" to eventually get connected to someone who not only knew the name of the products but could tell me that the product, IOBI, I was paying $7.95 a month for was no longer being developed.  AND could also tell me that VCA was available...was the new big thing..and was "free"!  Sign me up!

Saying that VCA has been a huge disappointment is an understatement.  The idea is great, the technology and infrastructure is well established....but the execution is hobby level at best.  I just can not believe a company as large and professional as Verizon produces this junior high school application.  Releasing version after version of bug filled software is simply unacceptable!  I realize I am getting my money's worth (free).  But I would be willing to pay for something reliable and feature rich.  There are no other options.

Lastly, speaking of features...  I don't remember when I started with IOBI.  But it was probably a good 4 or so years ago.  Forgetting about all the "coming soon" features which never appeared (sound familiar VCA users?), IOBI had a feature set which even back then was superior to VCA.  A good example is when someone calls you.  Under VCA, you can (sometimes) see the call popup..but that's it.  Years ago, with IOBI, you could click to send to voicemail, send it to "sales call ignore", or other options.  Also, with IOBI, you could schedule forwarding of calls to other numbers as well as manage "ignore" and "block" lists online.  Please note...this was on the same Verizon phone network and was literally available and working YEARS ago!

I would appreciate an explanation and resolution for all of this.  I don't understand what strategy, if any, Verizon is executing in this area.  I do believe it is time for them to step up, get this technology working, and develop a real feature rich platform.  If Verizon is unwilling to invest in this direction, they should open up the potential for a third party developer to step in and do it right.

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laubin
Enthusiast - Level 2

I'm having the same problems as Jim-M.

When I tried to log onto VCA online I got the Beta page. Most of the links don't work but I got to download a new PC client software version (2.7.79). I installed it after uninstalling the "older" version only to find it still isn't working. It does remember my user name and password but when I try and sign on it just spins the colored fan thing and nothing happens.

This software is so buggy that it's hard to believe it's coming from a giant like Verizon.

Come on Verizon, get with it and hire some people that know what the hell there doing. I'm sure you can afford it. I'm paying hundreds to you every month so I'm sure it's not a matter of $$$.

Help us out here. I see very, very little help from Verizon here which is another dis-service to your customers....

GET US SOME HELP VERIZON!!! FAST!!! PLEASE......

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acataldi123
Newbie

I also get the log in errors after upgrading to the latest software. I have called the VCA hotline number, and there is a recording stating they are aware of the client side problems, and there may also be problems through the web site. However, there is no timeframe stated as to when anything will be fixed.

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viafax999
Community Leader
Community Leader

It's now taking nearly 5 minutes to log in to the online VCA page, if you can get in.  Most of the time you get the page not found shown in the attachment

I see that the PC client isn't really installed, or if it is it doesn't appear in add/remove programs

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Carl
Specialist - Level 1

I am experiencing the same issue since the upgrade, as well as the long log in times from the web. 

Haven't logged into Call Assistant in a while now, since it is just pointless.

However, I am now trying the application again right now (after and exit and a restart of the application).

Been 2 minutes now.. Still "OFFLINE", but no pop up yet.

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katgif
Newbie

I have been offline since the upgrade. How can I get online??? This is ridiculous

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TwoShoes
Newbie

Everyone who has responded to this post is not alone!  I don't believe that VCA is working for anyone.  The message about "knowing a problem exists and the developers are working  on it" when calling the 800 problem number has been there for almost a week.  Although I don't know it for a fact, I'll bet the "developers" had the weekend off.  After this latest upgrade and still having issues with things I had in the prior release, I was able to submit a "Feedback".  Being that my comments were detailed and lengthy, I needed to submit it in six (6) parts due to the ridiculous 500 character limit.  That submission of the feedback was also almost a week ago and I asked for a phone response.  Still waiting, what a joke.  There were some improvements in the latest release but with the connectivity almost impossible the product is virtually useless.  I would love to find out how they conduct Beta testing with their products.  With this one, I assume there was none.  It can be a very valuable and useful product, but with the support they give to it I feel its future is doomed!

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Carl
Specialist - Level 1

@TwoShoes wrote:

.  I would love to find out how they conduct Beta testing with their products.  With this one, I assume there was none.  It can be a very valuable and useful product, but with the support they give to it I feel its future is doomed!


I would GLADLY sign up for most, if not all, of the BETA programs.

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Carl
Specialist - Level 1

I am able to log in and view my call list. However, all times are EDT while I am in PDT. (Time to check all of my settings).

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