Verizon Call Assistant - Sign-in failed
ZachE1
Enthusiast - Level 3

I'm not sure which forum to post this problem. I recently started using Verizon Call Asssitanct on my computer. Several times a day, this message pops up:

Verizon Call Assistant

Sign-in failed. Please try again

So I click on the "OK" button (the only choice) and then a few hours later the same message will pop up.

Any suggestions?

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Hubrisnxs
Legend

I personally think that is a firewall problem

What firewall are you using?  

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ZachE1
Enthusiast - Level 3

I am using the McAfee Antivirus Plus firewall.

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prisaz
Legend

You may wish to read this thread. Notably the past post about VCA being no longer supported, for new customers. Also there may be a phone number there where you can get help?

http://forums.verizon.com/t5/Home-Phone-Landline-or-Digital/Using-VCA/m-p/158469#M2865

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ZachE1
Enthusiast - Level 3

No longer supported? Verizon Call Assistant is advertised today (12//9/2012) on the Verizon home home website http://www22.verizon.com/home/phone/

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prisaz
Legend

@ZachE1 wrote:

No longer supported? Verizon Call Assistant is advertised today (12//9/2012) on the Verizon home home website http://www22.verizon.com/home/phone/


Cool! Looks like they went back to using it. That is great. Yes, I would check your firewall logs if you can.

I noticed it said features vary by State. They may have dropped it in some locations, or received such negative feedback, they decided to start promoting it again. Not sure. I guess what I had was old information.

You may find some of these links useful.

http://forums.verizon.com/t5/Home-Phone-Landline-or-Digital/VERIZON-CALL-ASSISTANT-VCA-ISSUES-PLEASE...

Also if you do a search, there were some issues with VCA. I hope you get it working. I myself liked it, but switched to Digital voice, being a FiOS user.

http://forums.verizon.com/t5/forums/searchpage/tab/message?filter=location&location=forum-board%3AHo...

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ZachE1
Enthusiast - Level 3

http://forums.verizon.com/t5/Home-Phone-Landline-or-Digital/VERIZON-CALL-ASSISTANT-VCA-ISSUES-PLEASE... has many pages of complaints about Verizon Call Assistant not working, but I do not see any solutions!

I checked my Firewall settings, and vzCallAssistant.exe is set for full access.

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