Verizon Cancelled My Long Distance Service Provider Without My Permission
Enthusiast - Level 2

I have Verizon DSL and local landline calling.  I have (or used to have) AT&T as my long distance provider.  I made the terrible, terrible mistake of upgrading my internet speed and LOCAL calling package with Verizon, and the Verizon representative put an order in that removed my long distance service - for no reason and without my permission.  My long distance provider cancelled my service after receiving Verizon's "order"  and I discovered I had no long distance service, a situation that I find extremely upsetting.  This action is illegal - a company cannot remove a long distance provider without permission.  To add to the problem, AT&T no longer offers the plan I was on, so I must choose another, more expensive plan.  Since Verizon created this problem, it is truly unimaginable to have Verizon long distance service - I will never, ever put myself in a situation where I purchase more Verizon services.  If I could change my email accounts quickly, I'd cancel everything and never do business with Verizon again. 

When I called Verizon, after finally getting through the automation, I was first forwarded to Technical Support in India and finally to a customer service representative who lied and would not admit what Verizon did to me.  This took an hour.   I called AT&T, and they told me that Verizon cancelled my account with them.  I called Verizon back, and eventually reached an individual who admitted that Verizon had cancelled my long distance service without permission - this happened when the Verizon employee placed the order for faster DSL and upgraded local calling. 

It has now been many hours since I've tried to re-establish my long distance service.  AT&T put an order into Verizon to resume my service, but apparently it will take Verizon days or even a week to act.  What I really want is for Verizon to put my long distance service back - ASAP. 

2 Replies
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Customer Service Rep

Warwick91, we haven't heard from you since communicating with one of our specialists, and at this time the issue appears resolved. If you have any other questions about your account feel free to name a new post.