Verizon Conflicting Answers about FIOS Digital Voice Additional Phone Line Features
Sierrawatch
Newbie

I added a second phone line/number to my Digital Voice account for $9.99/month.  I'm now being given conflicting answers by Verizon customer services as to which calling features are available on the additional line.  3 customer support people have told me it comes with all 20 features - like voice mail, call forwarding, blocking, etc.  However, the last person I spoke with says only the primary phone number on the account has those features - the additional phone line has none, other than making and receiving calls. 

Is that the experience of others - that the additional line has no features?

Thanks.

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mfizzy
Specialist - Level 1

You can see the features on both  lines in you fios digital voice account manager page. verizon.com\fiosvoice. Log in with the same username and password.

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Sierrawatch
Newbie
Thanks for the responses. My issue is the 2nd line isn't showing up on the website "control panel" where my other FIOS digital voice # is. Nor does it have any features available to check. The issue was that while the majority of the Verizon customer support people I spoke with said both the lines should have all the 20 call features, the last person I spoke with said only the primary line would have the features. Was just asking on this blog to see if that was correct, since it went against everything I can read on the Verizon website, and what had been told to me by a series of other customer reps. Since posting my question, I requested a supervisor handle my problem. They've now assigned a person to resolve the issue - after assuring me the second line should have all 20 call features. Seems to be a computer glitch somewhere in the Verizon system. They're initially saying the only solution may be to turn off the number and then reinitialize it after a day or two. Hopefully they can figure out something less drastic - it's a number I've had for 35 years, and I can see them losing it (reassigning to someone else) when they turn it off. Thanks again for the responses.
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manhattanNYC1
Contributor - Level 2
you can test all features in the second line yourseld, no need to ask any body
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