Verizon Customer Service

I woke up this morning with no phone service.  I am still on hold waiting to speak with a Verzion Supervisor who can actually help me with my lack of phone service which is an ongoing issue.  Only been on hold for 1 hour 11minutes and counting.  Tried the web (My Comcast service is just fine) and the Verizon support chat could not help me either because it was Sunday!  I better double check my bill - I thought I payed for a whole month of service and support, just not 5 days a week.  While I sit here on hold, I will be researching phone service from Comcast.........

2 Replies
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Customer Service Rep

We didn't hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you need further assistance, feel free to make a new post in the public Forums. We'll be able to continue looking into your issue.

As always, we're available for support around the clock.

Ali Adam