Verizon World Plan Management

[tomiseksj]

I have the World Plan for my hardwired telephone. The monthly calling period, with 500 included minutes, ended April 19th; however, the website still shows that as the current period.

Almost 1-1/2 weeks into the new period and I have no idea how many minutes I've used and have left in the period. At $1+ per minute for overages I'd really like the ability to know where I stand.

Two communications with Verizon Customer Service have only resulted in essentially "this is a common problem and we understand that Verizon is working on it" responses.

Is anyone else experiencing this issue?

[LawrenceC]

Hi tomiseksj,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".  There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

We're glad the the website has begun to reflect to current records for your service.

If you should ever need anything again, feel free to make a new post, and we'd be happy to take a look.

Thanks,

Ali Adam

[tomiseksj]

I agree that it is nice that the website is now working as it should. Too bad it didn't for almost 2 weeks, resulting in my not using 55 minutes remaining in my monthly allocation out of fear of incurring extremely high, per minute overage charges.