Verizon doesnt honor their contract stonewalls when asked to rectify

I recently called Verizon back in October to have my service discontinued due to the rising costs and cheaper offers from other cable companies, upon getting a customer service rep on the phone they apologized for the high price and offered me a better price of $128 per month all taxes included, with the criteria that I stay with Verizon for the next two years, Based on the offer given to me I then made the decision to accept and stay for the next few years under the assurance that the price would not go.  After paying the first month’s bill the service was fine, however the next months bill the price went up to $150!! I subsequently called Verizon at which point they acknowledged the offer that was given to me but also said that the rep misinformed me and oops they can’t do anything.  I attempted to speak to a supervisor but that didn’t help as she either didn’t care enough or had no idea how to rectify the situation, I asked to speak to someone on a higher level at which point was stonewalled and given the runaround. I need to get some help resolving this issue as I would never have stayed with Verizon if $150 was the price per month.  I am appalled and angry at the lack of decency and accountability after they clearly misinformed me and now refuse to honor their contract.

2 Replies
Moderator Emeritus

Hi stevlover,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.


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