I am using Verizon's home phone device for our home "landline". In the past, I've been able to block numbers to this line, but tonight I was informed by an agent that Verizon removed this feature for home phone devices. It is still a feature for mobile devices. This is ridiculous.
Tonight's chat agent: "I do apologize we are unable to block numbers on this home phone device. I tried to block it and i couldnt add the feature to block numbers. It wont let me, and I researched and this is normal for these devices.
I do see it was removed by the system on 05/01.
Doesnt say why in the notes, but from what I am seeing it should not have been allowed."
Me: "The feature to block numbers should never been allowed to happen?"
Agent: "Yes on our end, call blocking is not a feature allowed on the wireless home phones."
If any of you reading this are using the home phone device, please register your displeasure of this disallowed feature.
This is a ridiculous change, these devices are capable, but verizon wants to siphon every dime they can from us!
Known spam/Robo calls like 260.***** should be flagged and deemed malicious by the system!
Hi jonarbuckle711, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Start a new topic or ask questions in the open forum.
