Verizon refuses to fix my landline
Enthusiast - Level 1

We have had a landline for over 30 years in our apartment in Manhattan. It frequently goes out and a repairperson comes and “fixes” something in the box behind our building. It happened again a couple of months ago. Then it happened again on April 7, 2015. This time they came and said they are not going to fix it anymore. Flabbergasted, I tried to contact Verizon on the web, but it denied my attempt with the response that my phone number is no longer valid. I called Verizon who then promised me that they will have a foreman call me back by April 9 to address the issue. It is now April 11 and I have not heard from them yet.

Is it really true that Verizon can just decide not to fix your phone anymore?

Can Verizon refuse you service like that?

Re: Verizon refuses to fix my landline
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.