Verizon refuses to honor buyout

Hi all, I've spoken to about 5 customer service reps and recieved different answers, so figured it was worth a try asking here. Recently I switched to verizon from a family plan on sprint. I traded in an iphone 6 and recieved $211 trade in value and have $140 left to pay sprint for an early termination fee. I submitted all of the paperwork for the prepaid card but was denied. When I called to try to figure out why, I was told that because my phone buyout  ($211) was more than my early termination fee ($140), they aren't able to supply the prepaid card for the early termination fee. I guess I am still confused as to why. If they can't they can't, but I still haven't found someone who can explain this to me in terms I understand.


Re: Verizon refuses to honor buyout
Moderator Emeritus

These forums are dedicated to Residential products and services offered by Verizon.

For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you.