Voice Mail
Birdygal1
Enthusiast - Level 2

How do I disable the voice mail?  My answering machine no longer comes on and my father cannot access the voice mail by computer.  I much prefer just using my answering machine.  They used to both work together but now the voice mail is disabling the answering machine.

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walt178
Specialist - Level 3

@Birdygal wrote:

How do I disable the voice mail?  My answering machine no longer comes on and my father cannot access the voice mail by computer.  I much prefer just using my answering machine.  They used to both work together but now the voice mail is disabling the answering machine.


I have not seen a way for the user to disable voice mail.  But there is a way around it.  Go to voice mail settings and set the number of rings to 6. (That's the max.)  Then set your answering machine for a lower number.  Then the answering machine will always pickup first.

If 6 rings is to low, you will need to contact customer support to disable voice mail.

Birdygal1
Enthusiast - Level 2

Thank you for your help.  I did finally figure out that what you suggested would work.  Thanks!

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tns2
Community Leader
Community Leader

@walt178 wrote:

@Birdygal wrote:

How do I disable the voice mail?  My answering machine no longer comes on and my father cannot access the voice mail by computer.  I much prefer just using my answering machine.  They used to both work together but now the voice mail is disabling the answering machine.


I have not seen a way for the user to disable voice mail.  But there is a way around it.  Go to voice mail settings and set the number of rings to 6. (That's the max.)  Then set your answering machine for a lower number.  Then the answering machine will always pickup first.

If 6 rings is to low, you will need to contact customer support to disable voice mail.


It can only be disabled with a call to verizon support to set up an 'order".  Most just do what walt178 suggests.

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