Voicemail mediaplayer1 certificate revoked Can't play messages
CBTV
Newbie

I have the same problem as posted by Doug101 on 11/30/14.  When trying to access my voicemail messages I get a pop-up that says the certificate for Mediaplayer1 has been revoked.   Making access to my messages using the verizon site impossible.   Answers as to how to address and fix the problem are appreciated.

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11 Replies
Doug1011
Newbie

Seems this has returned. I can not even find my original posts about this. 

Please identify a fix....

Doug

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TheKidd2
Newbie

I too have the problem as of 3/29.  After about 1 1/2 hours on CHAT, I was able to escalate the problem to a higher level.  The JAVA certificate has been revoked and probably needs to be renewed.  It is in the name of GTE, so it predates 2000!

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Canufixit
Enthusiast - Level 2

Ditto same here.   What's the problem/solution please ???

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CJRY
Newbie

Having the same problem. Tried on both IE and Chrome.  Chrome says need Java to run (it is enabled), IE says certificate revoked.

Spent lot of time on phone with a tech who seemed to have no clue....back and forth.  Still waiting on phone while he put me on hold for 4th or 5th time.

Tech can't seem to get the notion that this is not an individual browser or local computer problem. 

FINALLY, after being on hold, I was told that the "network people" said there is an outage affecting this issue and there's no estimated time when it will be fixed.

DON'T HOLD YOUR BREATH, folks.

Frustrated beyond belief

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CJRY
Newbie

Well it finally got fixed.  Seems there's a different kind of audio player that Verizon uses. 

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JKAthans
Newbie

How was this fixed? Any information would be so helpful!

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Penn_FIOS
Newbie

I am having the same problem. Please post the solution. Thanks


@JKAthans wrote:

How was this fixed? Any information would be so helpful!


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Jessefont
Newbie

I'm having the same problem!!!  Smiley Mad

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gauffwr
Newbie

Having the same issue.  Has anybody figured out a fix yet?

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nothappy21
Newbie

using chrome browser on a windows vista machine I cant play voice mail messages. it says security certificate has been revoked.

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stookie48
Newbie

Voicemail mediaplayer1 certificate revoked  Can't play messages .

getting same errors all pc's windows xp/vista and windows 8.1 as well as ie and firefox

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