When someone calls and the call goes to voicemail they do not hear the normal greeting to leave a message. Instead they hear "Please enter your passcode" and that is it. This is a standard landline (not fios).
Any suggestions?
There could be a couple things going on. In any situation, we do need some account information. I have copied your post to a private support so we can get it. Please refer all correspondences there.
I have the same problem that a person had back in June. Out of the blue, my voicemail switched over to an automated voice not my personal greeting. No one will leave a message because it says to enter this mailbox press star and gives them the options of changing things if they have a password. Their other option is to redial my phone number - (that is what your tech support person suggested). Automated calling for drs offices, pharmacies for prescription renewals, etc. do not have the option of redialing my number cuz they don't recognize what the phone is asking. Most people just get a beep and leave a message WHY is verizon suddenly making everything to hard for people to want to stay with their services. And forget trying to get to anyone to talk to that has any more knowledge then what I can get by going onto the website.
I am having the exact same problem. I contacted the online agent here who told me to go to the Troubleshooting site, which was no use at all. I then called Verizon directly and received an automated voice who created a trouble ticket. I would like to know why it is so difficult to talk to an actual person on the phone to resolve this problem?????? For a tele communications company, navigating your website or trying to contact a live person is horrible.
Sorry for the delays. I see a few days have past since your original post. Did you still need assistance? Please reply back if so because we would love to help.
@tripleg wrote:
When someone calls and the call goes to voicemail they do not hear the normal greeting to leave a message. Instead they hear "Please enter your passcode" and that is it. This is a standard landline (not fios).
Any suggestions?
Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
I have the same problem that has been posted by others. Outside callers cannot leave a message on voicemail because the automated system asks for name and password, just as it does when setting up the voicemail. I have searched diligently to find a solution that I could handle, but the Verizon support system provides no help whatsoever. I would love to know if those who have posted before have found a way to fix the problem, or a contact number at Verizon to call. J_A_S
Sorry for the troubles with your voicemail service. Are you still having troubles? Reply back if so that way we can assist as needed.
When people call 718-623-0933 the VM tells them to call back and when they do they get the same message to call back. I have not gotten and voice mails since i reported this issue right before the storm.
I tried to report this issue on the site as recommended but this option is not available. the system only lets you report a problem listed.
I called yesterday after a friend informed me she could not leave voicemail (NY) and I called a friend in Texas and had the same problem. They issued a ticket and they are working on it....supposed to be fix by tonight - we'll see....
@tripleg wrote:When someone calls and the call goes to voicemail they do not hear the normal greeting to leave a message. Instead they hear "Please enter your passcode" and that is it. This is a standard landline (not fios).
Any suggestions?
I am having the same problem. Has any one found a solution to this problem.
I am experiencing same problem with voice mail that you had in 2012. How was it resolved?
Thanks!
Answerneeded
When someone calls me, and the call goes to voicemail, the call is not forwarded to my voicemail. Instead they hear "Welcome to Verizon Voice Messaging Service. If you want to leave a message, please redial the number of the person you are calling..."
This is a standard landline (not fios).
I phoned Verizon 10 hours ago, but was shunted to an automated system that promised to run a check on the line, and then it forwarded me to sales and wanted to pitch new services to me. How annoying.
It's been 48 hours without my voicemail.
How do I get Verizon to fix this??
If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp
Same issue has been going on intermittently... I reported it and it was eventually repaired over 2 months ago, but now keeps returning. --- Voicemail is a critical service and this issue needs to be investigated on a more widespread basis and several users have experienced the same problem.
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