What is Verizon's Plan to End Robocalls?
jsk22
Enthusiast - Level 3

Is Verizon doing anything to end Robocalls?  Consumer's Union has had 300,00+ signatures to phone companies asking to end robocalls at EndRobocalls.org.

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SusanSS
Enthusiast - Level 2

It's outrageous that Verizon offers so few tools  (and all at customer expense) to block robocalls.  

Blocking individual numbers is no answer for those of us (most of us, that is) who are bombarded with these

calls from constantly changing numbers.   Verizon can and should do more.

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Justin46
Legend

If you have Verizon Digital Voice (as opposed to the old POTS), then I suggest you look at the free service called NOMOROBO. It is not a Verizon service, but I have been using it for a year or so, it does a GREAT job eliminating robo calls. 

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

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jsk22
Enthusiast - Level 3

I have reciently set up nomorobo and I'll see how that goes.  I would prefer that Verizon and other phone companies do more to stop the Robocalls.  One thing is to better authenticate caller ID information.  They should be able to detect spoofed phone numbers.  That would take cooperation among the telecom companies, but I'm sure the technology is possable.  Then, they could give people the ability to block non authenticated caller ID numbers or send them to voicemail. 

I still would like to hear from Verizon on this.

tns2
Community Leader
Community Leader

Current rules don't really allow them to do so.  They are required to deliver phone calls in almost all cases.

I am hoping that a new decision by the FCC after their recent review of nomorobo will allow that service or something else to be used directly by the phone companies to block robo calls.

SusanSS
Enthusiast - Level 2

In June, 2015, the FCC ruled that companies like Verizon are allowed to block robocalls.  But Verizon has decided not to help customers.  No idea why not.

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Meadster711
Enthusiast - Level 2

I understood the new FCC ruling now ALLOWS phone companies to provide customers tools to block robocalls.  

I would like verizon to respond and do something.  We pay significant money for FIOS, cellphone, etc so we should not be wasting our time being interrupted all day long over the phone services verizon is providing us.

Please comment Verizon!

ElizabethS
Moderator Emeritus

This is a peer to peer support forum. Verizon does not monitor it nor does it reply to issues posted here.

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maiden1
Newbie

Then, where should our concerns to Verizon be addressed?  No one ever seems to know how to contact the pertinent parties within Verizon. 

Thanks

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acraftylady
Specialist - Level 2

I use the no more robo calls site with the service my Mom has and it stopped them.  It's free and uses the call forwarding on your service.  I am not sure if it only works with voip service or what as she is on time warner but it stopped them.  Mary

https://www.nomorobo.com/

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manhattanNYC1
Contributor - Level 2
make up DO NOT DISTRUB list, only the incoming call in the list.
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Kestrel3
Contributor - Level 2

Verizon Digital Voice allows you to block up to 100 phone numbers.  Trouble is, I have maxed out the 100 numbers on my list which are all illegal robo calling telemarketers who have called me, but I still get about 10 calls from additional spoofed numbers every single day.

Nomorobo is an option, but security and privacy is a concern since every call goes to them first, and their privacy policy is not clear about what they can do with your data.  It is a free service, so collecting and expoiting your data must be their business model.

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acraftylady
Specialist - Level 2

I set up nomorobo on my elderly Mom's phone and it works great, really helped.  Mary

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