When someone calls my land line they get the mail voice mail prompt and cannot leave a message. What this means unless I sit by my phone, I never receive my calls.
If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
I have had many conversations with Verizon support without this problem being resolved. They do not seem to have spare parts, they don't seem to have a work around, and they cannot even give me an estimate when I should expect to have my voice mail service back.