Why do you have to dial local area code to make a local phone call????

Why do I have to dial a local area code to make a local phone call? Verizon was only suppose to add the TV part to my plan. I already had the fiber opt phone and internet. Now they are telling me the only way to correct THEIR mistake is I have to go to another provider. What the heck is going on with this company. I have never heard of such a thing. I am so tired of this company lieing to their customers on a daily base. The only way I can get anything done with Verizon is write the BBB. Why does Verizon always want to go in this direction.

Re: Why do you have to dial local area code to make a local phone call????
Contributor - Level 3


We are sorry to hear that you are experiencing a problem. We do care about our customers and we would like the opportunity to resolve any issues that you may be experiencing.  This is a personalized link for you to provide your information to us securely so that we can have this investigated. Please go to the provided link and submit a the required verification form so that we may assist you. Please advise us when you have submitted the form. http://www22.verizon.com/onecms/verizonsupport?ID=Moe-F


Tonya D.

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