Why is it taking Verizon almost 4 weeks (so far) to fix a land line?

Is anyone else waiting a long time for repairs to their land line?  My land line went bad over 3 weeks ago. I can't make or receive calls through the copper connection.  Although I reported it to Verzion, I am still waiting for it to be repaired. Every time I call, which has been often, I get the same old response about a "major cable failure" in my area. Then I am given an expected date of repair, which always passes without any repair being done.  This service would be expected in a third world country, but not in New York City.

I have read that Verizon wants to do away with hard wire connections and are in no hurry to repair these lines, hoping that you'll switch to a more expensive alternative.  A coworker told me his mother waited over a month (in Brooklyn)  for land line repairs while Verizion was dragging its feet.

Any suggestions on how to get Verizon to do what they're supposed to do?

1 Reply
Moderator Emeritus

Hi Howard88888,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.