World Plan Usage Summary
Enthusiast - Level 1

I have not been able to access the MANAGE sectional of my international calling. I made 7 calls yesterday and I was sent from one tec to another. Its irritating. A mment ago by change I got the dialogue box for managing - but the green bar was frozen. So I dont know how many minutes I have left. The Verizon rep however was able to let me know of the minutes used.  How does she do it and I cannot and I told her this.

Re: World Plan Usage Summary
Moderator Emeritus

Hi johnjay21,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.