Wrong account number on website
welrebrj
Newbie

I cant pay my bill online because the website has the wrong account number and says that my billing information is not available.

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LawrenceC
Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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carr4
Newbie

I have the same problem. When I log in wrong account number comes up, all my payment history has been wiped out, says my account is disconnected and no billing information available. I have been on phone for 2 hours with verizon and they have sent me back and forth between 5 departments and no one has helped, except for the Technical Department. This rep contacted his supervisor and stayed on with me a long while but still couldn't resolve the problem, although he really tried. This is a major problem. Verizon website has been damaged by someone inside Verizon. They need to reassociate my ID with my proper account--this is what the rep from the Technical Department said.  A fios order number comes up on the page and I do not even have fios. I have been using online billing for years and never had a problem until this month. And from what I understand others have called in to E-Center with same problem and no one is getting any help. I went from E-Center who said my current account number no longer existed to Financial Dept. who confirmed my correct account number still exists and is associated with my account. I got back to E-Center who sent me to Fios Dept. who had no record of an order that is on my account page, then I was sent to  Technical support who tried speaking with supervisor. No one could help. He advised me to call back tomorrow to customer service. This is very frustrating so PLEASE CHECK THIS OUT VERIZON REP---your website has major problems!!!

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LawrenceC
Moderator Emeritus

Hi carr,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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