Zip Code 90630 & Area Code 714: Landlines Outage & Sporadic Internet Activity
kjsl61
Newbie

What's going on in the Cypress, CA area? 

My 75 year old mom has not had a landlines phone, since Saturday (1/22/2011) and she has been told a technician will be at her home from 8am to 8pm on Tuesday (1/25/2011).  She's screaching mad over how long it took to get a real person on the phone--after unplugging this and that line.  Fortunately, she has a Sprint wireless phone that is working!!!

I'll have to check California customer protection laws, but I thought that kind of service range was not allowed.  Of course, she'll get a nice credit for this outage!

She also says that she has sporadic internet outages throughout the day.  This has been on-going.  A Verizon tech, my siblings and I have taught her how to read the lights on her modem/router.  I will now have her write down date and time that she notices that it is out--power in the data.

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Re: Zip Code 90630 & Area Code 714: Landlines Outage & Sporadic Internet Activity
Shamika_VZ
Contributor - Level 3
Hello kjsl61, I apologize for the inconveniences this has caused and the long hold times. I have sent you a private message.

Shamika_VZ

Verizon Support


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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